Shipping policy

Ash & Nectar — Shipping Policy

Where We Ship

Ash & Nectar products comply with federal law under the 2018 Farm Bill (containing less than 0.3% Delta-9 THC by dry weight) and are legal to ship to most states. It is your responsibility to check your local and state laws before placing an order, as hemp-derived THC regulations vary and may restrict or prohibit these products in your area.

If we are unable to fulfill an order due to destination restrictions, it will be canceled and refunded, minus any applicable processing fees.

Age Verification

All orders require age verification at checkout. You must be 21 years or older to place an order. Orders that fail age verification will not be processed or shipped.

Processing Time

Orders are shipped out within 7 business days of payment, excluding weekends and holidays. Processing times may be longer during high-volume periods or promotions.

Delivery times after shipment are estimates provided by our shipping carriers and are not guaranteed. Ash & Nectar is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update.

Signature Requirement

Due to the age-restricted nature of our products, deliveries may require an adult signature (21+) upon arrival. Packages that cannot be delivered due to a failed signature attempt will be returned to us, and the customer will be responsible for reshipment costs.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Ash & Nectar is not responsible for orders delayed, lost, or misdelivered due to an incorrect address provided by the customer. Additional shipping fees may apply to correct or resend an order due to an address error.

Lost or Stolen Packages

Ash & Nectar is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the carrier directly. We're happy to assist where we can, but reshipment or refund in these cases is at our discretion and is not guaranteed under our [Return & Refund Policy].

Discreet Packaging

All orders are shipped in plain, discreet packaging with no product branding or contents indicated on the outside of the box.

Questions

For questions about your order or shipment, contact us at info@ashandnectar.com.