Effective date: September 9, 2026
Thank you for shopping with Ash & Nectar. Because many of our products are ingestible wellness products, we maintain strict return standards to protect product quality, safety, and compliance.
This policy applies to purchases made directly through ashandnectar.com. If you purchased an Ash & Nectar product from another retailer, event vendor, or authorized seller, please contact that seller and follow its return policy.
Consumable and Cannabinoid Products
For health and safety reasons, all consumable products—including Daybreak drink-mix stick packs and products containing hemp-derived cannabinoids—are final sale and cannot be returned or exchanged once shipped.
We cannot provide refunds based on personal preference, taste, an individual’s response to a product, failure to experience a particular effect, or accidental purchase. Individual experiences with hemp-derived cannabinoids vary.
This final-sale rule does not prevent us from assisting you when an order arrives damaged, defective, incorrect, or incomplete.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact us at info@ashandnectar.com within seven calendar days of delivery.
Include:
- Your full name and order number;
- A brief description of the issue; and
- Clear photographs of the product, shipping box, packaging, lot or batch information, and shipping label when applicable.
Please keep the product and all original packaging until we complete our review. Do not consume a product that appears damaged, opened, leaking, altered, contaminated, or otherwise unsafe.
If we verify the issue, we may provide a replacement, store credit, or refund at our discretion. When a replacement is approved, it will be sent to the original delivery address unless we agree otherwise.
Reports submitted more than seven calendar days after delivery may not qualify for a replacement or refund, except where required by law.
Lost or Undelivered Packages
If tracking shows that your package is still in transit beyond the estimated delivery period, contact us so we can help review the shipment with the carrier.
If tracking shows “delivered” but you cannot locate the package, first check the delivery area, mailbox, household members, neighbors, building staff, and any carrier delivery photograph or notice. Then contact the carrier and email us at info@ashandnectar.com within three calendar days of the recorded delivery date.
We are not responsible for orders delivered to an address entered incorrectly by the customer, packages stolen after confirmed delivery, or packages lost after being forwarded or reshipped by the customer. We will still review the circumstances and assist with a carrier claim when reasonably possible.
Non-Consumable Merchandise
Unworn and unused non-consumable merchandise, such as eligible apparel or accessories, may be returned within 14 calendar days after delivery if it is in its original condition with all tags and original packaging attached.
Items showing wear, use, washing, odors, stains, damage, alteration, or missing tags or packaging are not eligible for return. Custom, personalized, clearance, promotional, gifted, and final-sale items cannot be returned or exchanged.
To request authorization before sending a return, email info@ashandnectar.com with your name, order number, item, and reason for the request. Returns sent without prior authorization may be refused. Approved returns must be mailed using a trackable shipping service to the address provided in our authorization email. Do not send returns to the mailing address listed on our website unless instructed to do so.
Customers are responsible for approved return-shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are nonrefundable except where required by law. Ash & Nectar is not responsible for a return shipment that is lost or damaged before we receive it.
Order Changes and Cancellations
We begin processing orders quickly. If you need to request a change or cancellation, email info@ashandnectar.com as soon as possible with your order number. We cannot guarantee that a request can be completed after an order has been submitted.
Once an order has entered processing, been packed, or shipped, it cannot be canceled. Refusing delivery does not automatically qualify an order for a refund, and shipping or return-to-sender charges may be deducted where permitted by law.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address. If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, we may refund the eligible merchandise price after the package is received and inspected, less original shipping, return-shipping charges, carrier fees, and other nonrefundable costs. Consumable products may remain ineligible for refund because we cannot verify their storage or handling after shipment.
If you request reshipment, you may be responsible for the additional shipping charge.
Refund Processing
Approved refunds are issued to the original payment method. After approval, please allow approximately 5–10 business days for the credit to appear, depending on your bank or card issuer. Processing times are controlled by the financial institution and may vary.
We cannot issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, contact your financial institution for assistance.
Any promotional discount, gift card, store credit, or loyalty value used on the original order will be handled according to the terms that applied to that promotion or credit.
Chargebacks
Please contact us before filing a payment dispute so we have an opportunity to investigate and resolve the issue. Filing a chargeback does not expand the eligibility requirements in this policy. We reserve the right to provide order records, tracking information, communications, age-verification results, and policy acceptance records to the payment provider when responding to a dispute.
Consumer Rights
Nothing in this policy limits any right or remedy that cannot be waived under applicable law.
Contact Us
For return, replacement, or refund questions, contact:
Akoma Enterprises of Texas LLC d/b/a Ash & Nectar
P.O. Box 150036
Dallas, Texas 75315, United States
Email: info@ashandnectar.com
Phone: 214-336-4475
